Tidings Support
Tidings is independently maintained by an individual developer. For help with feeds, sync, AI providers, website downloads, or activation, email fxapps@163.com or use the WeChat QR code on the homepage. Product suggestions are welcome too. We will never ask for your API key, admin password, or full card details by email.
After WeChat Pay, activation emails may take 5–10 minutes. This is normal. If payment succeeded, please wait and do not pay again.
Add us on WeChat · Support and feedbackContact support: fxapps@163.comTo help us diagnose the issue, include
- Your Tidings and macOS versions
- Steps to reproduce and the visible error message
- The relevant feed URL, when applicable
- For activation issues, the code hint, device digest, or checkout email—but never a full secret
- Screenshots with no API keys, refresh tokens, or private article content
Before contacting us, try
- Check that your network and feed URL work in a browser
- Review the AI provider endpoint, model, and permission status in Settings
- Under Activation, check the code type and expiry or deactivate a device you no longer use
- For install issues, confirm the package came from tidings.info and macOS shows a valid developer signature
Refunds and payment disputes
All Tidings orders purchased through Paddle are eligible for an unconditional full refund requested within 14 days of purchase, with no conditions or exceptions, worldwide, including after download, activation, or use. No reason is required. Request a refund through the support link in your Paddle receipt, paddle.net, or our contact email. When contacting us, you may include the checkout email and order number, but never send full card details or an activation code.
Read the Tidings refund policy